Proactive customer success. Straight from HubSpot.

ImpactPilot is a customer success HubSpot add-on for B2B subscription businesses. It defines the key activities your CS team should focus on, set targets, craft strategic account plans and gain invaluable insights into what really drives success. And ultimately; renewals and expansions.

ImpactPilot is loved by

ImpactPilot UI is integrated in HubSpot

ImpactPilot is embedded in the HubSpot UI.

CS workspace for servicehub users

CRM section for sales users

How ImpactPilot works

Define Impact Drivers

ImpactPilot identifies the CS initiatives that drive value for your customers so they are more likely to renew & expand. Assign a points value to every initiative based on how valuable they are.

Segment & Execute

Incentivise your CSM’s to execute Impact Drivers within their customer portfolio so you have an easy conversation at the renewal date.

Measure & Improve

Get insights in which impact drivers deliver impact on renewals and growth. Find out your team’s strengths and area’s for development. Get concrete coaching input.

Create Account Plans

Define the building blocks for your CS team so they can create proven account plans.

Managing post sales in HubSpot can be tough. ImpactPilot is designed for CS teams to execute and measure on what truly drive impact for customers and your business.

ImpactPilot is proactive CS. Integrated in HubSpot.

  • Manage your CSM's on actions that drive impact

    Stop being frustrated with your post sales team and give them the tools to actually drive impact on customers outcomes and on your ARR growth.

  • Effectively manage your renewals in Hubspot

    Don’t let your post sales team drown in a sea of exported customers and close dates. No more account plans in sheets or slides. Allow for trackable and measurable renewals and opportunity planning with ImpactPilot’s Hubspot addon.

  • Manage renewal Impact, not activity

    Customer engagement is not a goal, it’s a means to drive impact. Stop measuring how often you contact your customers or do QBR’s; measure the impact and effectiveness of your customer engagements.

Want to start with ImpactPilot?

Contact us for a demo or a talk on how your team can use ImpactPilot to achieve customer goals and grow your business.