Monitor team performance and integrate Impact Drivers into your incentive programs. With automated tracking from HubSpot data, your team spends less time on admin and more time making an impact.
Impact Renewal & Expansion from day one...
Define and track the key activities and milestones that drive renewals and expansion. Ensure and incentivise your customer success team stays focused on what matters most — delivering impact that grows your business.
Watch Demo
Work Process
How does it works
Quantify CS Impact
ImpactPilot ensures you’re driving measurable impact at every stage of the customer journey.
Impact Points
Track milestone achievements with an impact score — calculated for both the customer and the CSM.
Set Targets & Incentives
Plan for Impact
Renewals and expansion don’t happen by chance — they need a plan. With ImpactPilot, account planning is simple, trackable, and fully integrated with HubSpot.
Flexible Templates
Skip the spreadsheets. ImpactPilot’s account plan templates make planning engaging and actionable.
Logged in HubSpot
Track progress effortlessly. Stay agile, pivot when needed, and leave overdue tasks behind.
No fuss playbooks
Scale your customer success strategy effortlessly with ImpactPilot’s intuitive playbooks.
Playbook library
Create a centralized library of proven playbooks your entire team can access and apply.
Easy to modify
CSMs can easily adjust playbooks to fit customer needs, update steps, and add notes — all while keeping the core strategy intact.
Hear from our customers
ImpactPilot makes it super easy to quantify & show the value of the work that I'm doing with customers. It's satisfying to my impact visualised in an easy dashboard that also my leadership has access to.
Fabrice Guillermin
Founder & Managing Director - KadonationOur HubSpot setup is very advanced and really our central source of truth for our entire GTM motion. Adding ImpactPilot generated instant value for our CS team to be more proactive while keeping all data centralised.